Terms & Conditions

Interpretation and Definitions

The meanings of terms with capitalized first letters are defined under the following conditions. These definitions apply equally whether the terms are used in singular or plural form.

Definitions

In accordance with these Terms and Conditions:

  • Country refers to India.
  • Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to viralowl.in.
  • Services include Web Development, Web Design, App Development, Graphic Design, Digital Marketing, and other related services.
  • Terms and Conditions (also known as “Terms”) refer to the entire agreement between You and the Company regarding the use of the Service.
  • Website refers to viralowl.in, accessible from https://viralowl.in/.
  • You refers to the person accessing or using the Service, or the legal entity on whose behalf such person is accessing or using the Service, as applicable.

Acknowledgment

These Terms and Conditions govern your use of the Service and constitute the agreement between You and the Company. They outline the rights and responsibilities of all users regarding the use of the Service.

Acceptance of and compliance with these Terms and Conditions is required for access to and use of the Service. All clients, visitors, and others who access or use the Service are bound by these Terms and Conditions.

By accessing or using the Service, You agree to be bound by these Terms and Conditions. If You do not agree with any part of these Terms and Conditions, You may not use the Service.

Your access to and use of the Service is also contingent upon your acceptance of and compliance with the Company’s Privacy Policy. Our Privacy Policy explains how we collect, use, and disclose your personal information when You use the Application or the Website, as well as your privacy rights and how the law protects You. Please review our Privacy Policy carefully before using our Service.

Web Hosting

For all new websites that we design, we provide a basic and default web hosting package:

  • Disk Type: SSD (Solid State Drive)
  • Web Space: 100GB (GigaByte)
  • RAM: 1GB
  • Entry Processes: 20
  • Number of Processes: 100
  • I/O: 1MB/s

This plan will be upgraded when you pay for other plans.

Change in Pricing & Packages

ViralOwl reserves the right to change pricing and packages at any time without prior notice.

Payment Terms

  • For projects exceeding 15,000 INR, ViralOwl requires 70% advance payment and 30% upon completion.
  • For projects costing less than 15,000 INR, clients must pay the full amount upfront.

Project Start Date

The client’s project will commence once the required funds are received, and the project start date will be considered from that day. Clients must provide all necessary information for the website construction process, including content, images, and other relevant data.

Project Delivery or Delay

Ongoing projects may experience delays due to the following reasons:

  • Unresponsiveness – Clients who are unavailable for meetings, fail to respond to emails or calls, or do not complete action items cause delays.
  • Lack of Direction – Delays occur when clients are unsure about their needs and expectations.
  • Excessive Feedback – Frequent requests for changes can lead to delays if clients are not satisfied with initial outcomes.
  • Content Delay – If clients do not provide content on time, it can delay the project.
  • Perfectionism – If clients seek perfection, the project will naturally take longer.
  • Server Issues – Occasionally, server issues may arise that are beyond our control, as hosting services are provided by third-party providers.

We clearly state that we will not be held liable for delays caused by any of the above-listed reasons.

Project or Services (Hold/Suspend/Renew)

  • If a client does not respond to an ongoing (open) project within 14 days, the project will be placed on HOLD.
  • If a client does not respond within 30 days, the project will be SUSPENDED. A fee of Rs.2000 will be required to re-activate the project (considered a Re-admission Charge).
  • If renewal charges are not paid within 7 days of the due date, data or domain addresses may be lost.
  • ViralOwl.com is not responsible for any damages if a client does not respond to our renewal notices or requests for updates.

Price Revision Policy

If a client adds additional pages to their website after accepting the proposal, INR 1000 per page will be charged.

Late / Non-Payment

If you are late with a payment or have questions regarding the invoice, please contact the Accounts Manager ([email protected]) as soon as you receive the invoice or reminder emails.

  • A late payment fee of Rs.500 per day will be applied if payment is made after the due date.
  • Failure to make timely payments may result in disciplinary action by ViralOwl.
  • ViralOwl typically develops and tests websites/applications on our own servers or hosted domains. Upon full payment of all fees and dues, the website/application will be transferred to the designated third-party server.

Source Code

The source code created by ViralOwl.in remains the property of the company. This code, written in the Web Server Platform language, includes logic and connections to various other applications operating on the server, as well as external integrated system servers. The source code generates HTML/CSS/JavaScript for rendering in your browser.

ViralOwl.com does not provide the source code under the following circumstances:

  • For Reselling/Sharing
  • For Personal Customization

However, clients may receive the core source code if they pay for it and settle any outstanding dues (invoices). Once paid for, clients can run their website or service from their own server or hosting.

Loss of Backup and Data

Use of our service is entirely at your own risk. Since we acquire servers from a third party, ViralOwl is not liable for any loss. Backups and upgrades will incur additional charges.

Account Creation

To create an account with ViralOwl.in, users or clients must provide the following information:

  • Full Name
  • Email
  • Contact Number
  • Billing Address
  • Address Proof (ID Card) – Aadhar Card or any Government ID (Pan Card not accepted)

Communication

For any suggestions or changes to ongoing or completed projects, clients must use email or ticketing systems. The Sales team is available from 10 a.m. to 6 p.m. (excluding Sundays).

Clients should contact us via the following emails:

Notifications

ViralOwl.in typically notifies clients via email and SMS regarding any updates or urgent notices. If you do not receive these notifications, please contact [email protected] to correct your email or mobile number, as ViralOwl.com will not be held responsible for any communication lapses.

Changes to These Terms and Conditions

We reserve the right to modify or replace these Terms at our sole discretion at any time. If the changes are significant, we will make reasonable efforts to provide at least 30 days’ notice before the new terms take effect. The determination of what constitutes a substantial change will be made solely by us.

By continuing to access or use our Service after the changes take effect, you agree to be bound by the revised terms. If you do not agree to the revised terms, please discontinue use of the website and the Service.

Contact Us

If you have any questions about these Terms and Conditions, You can contact us:

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